Hospitality and tourism online reviews: recent trends and future directions / Markus Schuckert, Xianwei Liu, Rob Law
COTA(S): RE-1562
How global airports engage social media users: a study of facebook use and its role in stakeholder communication / Walanchalee Wattanacharoensil, Markus Schuckert
Can response management benefit hotels? evidence from Hong Kong hotels / Xianwei Liu, Markus Schuckert, Rob Law
Stars, votes, and badges: How online badges affect hotel reviewers / Markus Schuckert, Xianwei Liu and Rob Law
Japanese tourists to Hong Kong: Their preferences, behavior, and image perception / Man Wah (Vanessa) Yeung, Seongseop (Sam) Kim and Markus Schuckbert
Online incentive hierarchies, review extremity, and review quality: empirical evidence from the hotel sector / Xianwei Liu, Markus Schuckert and Rob Law
Multilevel analysis of the relationship between type of travel, online ratings, and management response: empirical evidence from international upscale hotels / Sai Liang, Markus Schuckert and Rob Law
The relevance of mobile tourism and information technology: an analysis of recente trends and future research directions / Sai Liang [et al.]
The lived travel experience to North korea / Philipp Wassier and Markus Schuckert
COTA(S): RE-1193
Managing customer citizenship behaviour: the moderating roles of employee responsiveness and organizational reassurance / Vincent Wing Sun Tung, Po-Ju Chen and Markus Schuckert