Conference and function cancellation fees and customer goodwill / Jerry S. Hartley, Stephen F. Witt
Environmental management for hotels : the industry guide to best practice / International Hotels Environmental Initiative
COTA(S): 4874; 4874-A
Creating visible customer value: how customers view best-pratice champions / Laurette Dubé, Leo M. Renaghan
COTA(S): RE-1268
The hotel feasibility study : principles and practice / T. J. Ward
Risco de incêndio em hotéis / Alda Frazão Pereira Marques
Bussaco Palace Hotel : o charme do passado
A importância do arquitecto Raúl Lino na tentativa de criação de uma tipologia de hotel / Ana Maria Alves Pedro Ferreira
United Nations environment programme / Suvit Yodmani
Hotel marketing: marketing planning in the canadian hotel industry / Don Anderson
La gestion intégrée de la qualité : le cas d'une PME innovatrice / Staffan Ebenfelt