Qualidade e satisfação do cliente: apresentação do caso prático do hotel Sheraton Lisboa / Armando dos Santos Diaz
Implementing yield management in small and medium sized hotels: an investigation of obstacles and success factors in Florence hotels / Sara Luciani
Interior environments for all / Denis Handy
The economic implications of tourism for all / Jan Stevenson
An examination of the reciprocal affects of occupation culture and organisation culture: the case of chefs in hotels / Derek Cameron [et al.]
Competing in hotel services for seniors / Macy Marvel
Hilton Hotels : a comprehensive approach to delivering value for all stakeholders / Dieter Huckestein, Robert Duboff
Applying geographic information systems: siting of coastal hotels in Costa Rica / Albert Joerger, Stephen D. DeGloria, Malcolm A. Noden
The development of environmental initiatives in tourism: responses from the London hotel sector / Tim Knowles [et al.]
Hotels in the Middle East: trends and opportunities / Gerard Greene, Seamus O'Loughlin