Accueil personnalisé dans les hôtels choice / Jocelyni Rameau
Equipamentos e serviços para a hotelaria : Decoração marca a diferença / Inês de Matos
COTA(S): RP-1385
Value-creating assets in tourism management: Applying marketing's service-dominant logic in the hotel industry / Mary FitzPatrick, Janet Davey, Lisa Muller, Howard Davey
COTA(S): RE-1193
Equipamentos e serviços para a hotelaria : Remodelações: cliente é quem mais ordena / José Luís Elias
Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu
COTA(S): RE-1562
La révolution des services de conciergerie / Nicolas Donnève [et al.]
COTA(S): RE-410
E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
COTA(S): RE-1831
The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.]
COTA(S): RE-1268
Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: a PLS impact-asymmetry analysis / Ivan Ka Wai Lai and Michael Hitchcock
Assessing the effectiveness of empowerment on service quality: a multi-level study of Chinese tourism firms / Meizhen Lin, Xiaoyi Wu and Qian Ling