Best practices in human resources / Cathy A. Enz, Judy A. Signaw
Adoption of information technology in U.S. hotels: strategically driven objectives / Judy A. Siguaw, Cathy A. Enz, Karthik Namasivayam
Best practices in service quality / Cathy A. Enz, Judy Siguaw
Managing for excellence : conclusions and challenges from of best practices in the U.S. lodging industry / Laurette Dubé [et al.]