Performance of hotel real estate investment trusts: a comparative analysis of Jensen indexes / Hyunjoon Kim, Anna S. Mattila, Zheng Gu
The impact of selected customer characteristics and response time on E-complaint satisfaction and return intent / Anna S. Matilla, Daniel J. Mount
Impact of information on customer fairness perceptions of hotel revenue management / Sunmee Choi, Anna S. Mattila
The role of disclosure in variable hotel pricing: a cross-cultural comparison of customers' fairness perceptions / Sunmee Choi, Anna S. Mattila
Strategic hotel development and positioning: the effects of revenue drivers on profitability / John W. O'Neill, Anna S. Mattila
How affective commitment boosts guest loyalty (and promotes frequent-guest programs) / Anna S. Mattila
The effect of meal pace on customer satisfaction / Breffni M. Noone [et al.]
The role of affective factors on perceived cruise vacation value / Teoman Duman, Anna S. Mattila
An Analysis of Consumers’ Reactions to Travel Websites’ Discrimination by Computer Platform / Anna S. Mattila, Choongbeom Choi
Service research in the hospitality literature: insights from a systematic review / Jay Kandampully [et al.]
The impact of gender and prepurchase mood on consumer guilt after a travel purchase / Lydia Hanks, Anna S. Mattila
The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan
“I want to help” versus “I am just mad”: how affective commitment influences customer feedback decisions / Stephanie Qing Liu, Anna S. Mattila
The effect of self–brand connection and self-construal on brand lovers’ word of mouth (WOM) / Eunjin Kwon, Anna S. Mattila
Luxe for less: how do consumers react to luxury hotel price promotions? The moderating role of consumers' need for status / Wan Yang, Lu Zhang and Anna S. Mattila
Corporate social responsibility and equity-holder risk in the hospitality industry / YongHee Kim, MinChung Kim and Anna S. Mattila
The impact of language style on consumers' reactions to online reviews / Laurie Wu [et al.]