1.		Conceptualizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent / Eric Laws Autor: Laws, Eric
2.		Managing complexity and change in tourism: the case of historic city / Eric Laws, Barbara Le Pelley Autor: Laws, Eric Coautor: ; Pelley, Barbara Le
3.		Events in Indonesia: exploring the limits to formal tourism trends forecasting methods in complex crisis situations / Bruce Prideaux, Eric Laws, Bill Faulkner Autor: Prideaux, Bruce Coautor: Laws, Eric Faulkner, Bill
4.		Developing new tourism services: dinosaurs, a new drive tourism resource for remote regions? / Eric Laws, Noel Scott Autor: Laws, Eric Coautor: ; Scott, Noel
5.		Tourist destination governance : Practice, theory and Issues / Eric Laws [el al] Data Publicação: 2011 Resp- Sec.: Laws, Eric Richins, Harold Agrusa, Jerome Scott, Noel