Best pratices in the US lodging inustry: overview, methods and champions / Laurette Dubé [et al.]
Best practices in service quality / Cathy A. Enz, Judy Siguaw
Managing for excellence : conclusions and challenges from of best practices in the U.S. lodging industry / Laurette Dubé [et al.]
Voices from the field: GMs' responses to the events of September 11, 2001 / Masako S. Taylor, Cathy A. Enz
The safety and security of U. S. hotels: a post 9-11 report / Cathy A. Enz, Masako S. Taylor