1.		Safeguarding your customers: the guest's view of hotel security / Julie Feickert [et al.] Resp- Sec.: Feickert, Julie Verma, Rohit Plaschka, Gerhard Dev, Chekitan S.
2.		Safeguarding your Customers : The Guest's view of hotel security / Julie Feickert [et al.] Autor: Feickert, Julie; Verma, Rohit; Plaschka, Gerhard; Dev, Ckekitan S. Data Publicação: 2006 Col.autor: Cornell University