Hospitality and tourism online reviews: recent trends and future directions / Markus Schuckert, Xianwei Liu, Rob Law
How global airports engage social media users: a study of facebook use and its role in stakeholder communication / Walanchalee Wattanacharoensil, Markus Schuckert
Can response management benefit hotels? evidence from Hong Kong hotels / Xianwei Liu, Markus Schuckert, Rob Law