1.		Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector / Senga Briggs, Jean Sutherland, Siobhan Drummond Autor: Briggs, Senga Coautor: ; Sutherland, Jean Drummond, Siobhan COTA(S): RE-1193
2.		Hiking as a Recreational and Tourist Activity: Comparing Portuguese Hikers with those from other Nationalities Autor: Rodrigues, Áurea; Kastenholz, Elisabeth COTA(S): RP-1786
3.		La calidad es rentable : Conferencia sobre Turismo de Ocio y Protección al consunidor en el Mediterráneo / Centro Europeo del Consumidor en España; OMT, Secretaría General de Turismo Data Publicação: Outubro 2007 Col.autor: Centro Europeu do Consumidor en España Co col. autor: OMT Espanha. Secretaría General de Turismo. COTA(S): 12609
4.		What does the consumer want from a DMO website? A study of US and Canadian tourists' perspectives / Soojin Choi, Xinran Y. Lehto, Joseph T. Oleary Autor: Choi, Soojin Coautor: ; Lehto, Xinran Y, co-autor Oleary, Joseph T., co-autor COTA(S): RE-1610
5.		Managing customer relationships in the self-service environment of e-tourism / Rosemary Stockdale Autor: Stockdale, Rosemary COTA(S): RE-1370
6.		Creative tourism in destination development / Kaija Lindroth, Jarmo Ritalahti, Tuovi Soisalon-Soininen Autor: Lindroth, Kaija Coautor: ; Ritalahti, Jarmo, co-autor Soisalo-Soininen, Tuovi, co-autor COTA(S): RE-259
7.		Using childhood memory elicitation to gain insights into a brand at a crossroads: the in-n-out burger situation / Kathryn A. Braun-Latour, Michael S. Latour Autor: Braun-latour, Kathryn A. Coautor: ; LaTour, Michael S. COTA(S): RE-1268
8.		Understanding customer-derived value in the timeshare industry / Beverley Sparks, Ken Butcher, Grace Pan Autor: Sparks, Beverley Coautor: ; Butcher, Ken, co-autor Pan, Grace, co-autor COTA(S): RE-1268
9.		Perceived risk and the non-institutionalized tourist role: the case of Israeli student ex-backpackers / Arie Reichel, Galia Fuchs, Natan Uriely Autor: Reichel, Arie Coautor: ; Fuchs, Galia, co-autor Uriely, Natan, co-autor COTA(S): RE-111
10.		An examination of whitewater boaters' expectations: are pre-trip and post-trip measures consistent? / Shannon Dickson, Troy E. Hall Autor: Dickson, Shannon Coautor: ; Hall, Troy E., co-autor COTA(S): RE-1633