31.		Macroforces driving change into the new millennium : major challenges for the hospitality professional / Michael D. Olsen Autor: Olsen, Michael D.
32.		The business of restaurants : 2001 and beyond / Christopher C. Muller Autor: Muller, Christopher C.
33.		Les entreprises touristiques vont devoir faire leur révolution / Line Bergery Autor: Bergery, Line
34.		Customer perceptions of singapore's theme restaurants / Donald J. MacLaurin, Tanya L. MacLauirn Autor: MacLaurin, Donald J. Coautor: ; MacLaurin, Tanya L.
35.		Important factors affecting Hong Kong consumers' choice of a travel agency for all-inclusive package tours / Vincent C. S. Heung, Raymond Chu Autor: Heung, Vincent C. S. Coautor: ; Chu, Raymond K. S.
36.		Visitors' perceptions of holiday experiences and service providers : an exploratory study / Szilvia Gyimóthy Autor: Gyimóthy, Szilvia
37.		Food and beverage developments / Chris Brown, Josef Ransley Autor: Brown, Courtney Coautor: ; Ransley, Josef
38.		Identifying, keeping and valuing profitable customers / Ian Mounser Autor: Mounser, Ian
39.		Using brand awareness and brand image in tourism channels of distribution / Tracy Woodward Autor: Woodward, Tracy
40.		A glimpse at US consumers' interest in timesharing / Randall S. Upchurch Autor: Upchurch, Randall S.