Sport! Tourism! Culture! / Joseph Kurtzman
Flysat: an index of consumer satisfaction with service offering in the airline industry / Philemon Oyewole
Measurement and management issues in customer satisfaction research: review, critique and research agenda / Atila Yuksel, Fisun Yuksel
The measurement of perceived differences in service quality - the case of health spas in Slovenia / Boris Snoj, Damijan Mumel
The science and practice of persuasion / Robert B. Cialdini, Noah J. Goldstein
IV IV Jornadas técnicas de gestão dehotelaria e turismo / Universidade Internacional
Brand extension and customer loyalty: evidence from the lodging industry / Weizhong Jiang, Chekitan S. Dev, Vithala R. Rao
The influence of selected behavioral and economic variables on perceptions of admission price levels / Seong-Seop Kim, John L. Crompton
Swiss travel market - aspects of consumer behaviour in an aging travel market / Thomas Bieger, Christian Laesser
Small-scale event sport tourism: fans as tourists / Heather J. Gibson,Cynthia Willming, Andrew Holdnak