Discounting in the hotel industry : a new approach / Richard D. Hanks, Robert G. Cross, R. Paul Noland

Autor: Hanks, Richard D. Coautor: ; Cross, Robert G.
Noland, R. Paul

The 1992 hotel market : modest improvement / Sean F. Hennessey

Autor: Hennessey, Sean F.

Turn your spa into a winner / Patricia A. Monteson, Judith Singer

Autor: Monteson, Patricia A. Coautor: ; Singer, Judith

Children at resorts : customer service at its best / James C. Makens

Autor: Makens, James C.

Marketplace lodging needs of mature travelers / Mangala Ananth, Frederick J. DeMicco, Patrick J. Moreo, Richard M. Howey

Autor: Ananth, Mangala Coautor: ; DeMicco, Frederick J.
Moreo, Patrick J.

Communication and the service encounter : The value of convergence / Beverley Sparks, Victor, J. Callan

Autor: Sparks, Beverley Coautor: ; Callan, Victor J.

Strategic hospitality management : theory and practice for the 1990s / Richard Teare, Andrew Boer

Autor: Teare, Richard Data Publicação: 1993 Coautor: Boer, Andrew

COTA(S): 5253

Factores claves del exito en la prestacion del servicio hotelero / Xavier M. Fridolin

Autor: M. Fridolin, Xavier

Situacion tecnica y de innovacion del sector hotelero español en 1991 / Secretaría General de Turismo

Data Publicação: 1993 Col.autor: Espanha. Secretaría General de Turismo

COTA(S): 5308

Measuring meeting planner satisfaction with hotel convention services : a multi-variate approach / Margaret Shaw, Robert C. Lewis

Autor: Shaw, Margaret Coautor: ; Lewis, Robert C.

In search of service : the GOS model / Bruno Rouffaer

Autor: Rouffaer, Bruno

Assessment of the hotel rating system in China / Liu Zhan-Qing, Juanita C. Liu

Autor: Zhan-Qing, Liu Coautor: ; Liu, Juanita C.