Dining Occasions, Service Failures and Customer Complaint Behaviours: an Empirical Assessment / Janet Chang, Mahmood A. Khan, Chen-Tsang (Simon) Tsai
COTA(S): RE-1610
The impact of travel brochures on perceptions of authenticity at aboriginal tourist sites / Janet Chang, Yao-Chin Wang and Tzu Lien Lin
COTA(S): RE-1831