1351.		Les systèmes de gestion de la qualité integrée pour le secteur hôtelier / Elisabeth Gürtler Autor: Gürtler, Elisabeth
1352.		Tourism, livelihoods and protected areas: opportunities for fair-trade tourism in and around national parks / Harold Goodwin, Dilys Roe Autor: Goodwin, Harold J.
1353.		Managing heritage tourism / Brian Garrod, Alan Fyall Autor: Garrod, Brian
1354.		A service conundrum : can outstanding service be too good? / Kate Walsh Autor: Walsh, Kate
1355.		Philippines / Mina T. Gabor Autor: Gabor, Mina T.
1356.		Le casino Barrière de Dinard : une destination de loisirs á la journée / Pascal Jarczak Autor: Jarczak, Pascal
1357.		Service quality issues for convention and visitor bureaus / Karin Weber, Wesley S. Roehl Autor: Weber, Karin
1358.		Melhores práticas de gestão da qualidade na ENATUR / Paula Braga Autor: Braga, Paula
1359.		Gestão municipal-autárquica de estância termal: uma experiência / Manuel Bandeira Pinho Autor: Pinho, Manuel Bandeira
1360.		Le tableau de bord de gestion des stations touristiques / Vincent Vles, Christian Egea et Léopold Kahn Autor: Vles, Vincent

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