11.		Intensive tour guide training in regional Australia: an analysis of the Savannah Guides organisation and professional development schools / Julie Carmody Autor: Carmody, Julie COTA(S): RE-926
12.		Wilderness and cultural tour guides, place identity and sustainable tourism in remote areas / Suzanne de la Barre Autor: Barre, Suzanne de la COTA(S): RE-926
13.		Testing a model of effective interpretation to boost the heritage tourism experience: a case study in Macao / Man-U Io Autor: Man-U, Io COTA(S): RE-926
14.		The sanitization of colonial history: authenticity, heritage interpretation and the case of Macau's tour guides / Cora Un In Wong Autor: Cora, Un In Wong COTA(S): RE-926
15.		National stereotypes in tourist guidebooks : An analysis of auto- and hetero-stereotypes in different language guidebooks about Switzerland / Jennifer Bender, Bob Gidlow, David Fisher Autor: Bender, Jennifer Coautor: ; Gidlow, Bob Fisher, David COTA(S): RE-1253
16.		Stress and emotions at work: an adventure tourism guide's experiences / Susan Houge Mackenzie, John H. Kerr Autor: Mackenzie, Susan Houge Coautor: ; Kerr, John H. COTA(S): RE-1193
17.		Island of peace or island of war: Tourists guiding / Alon Gelbman, Darya Maoz Autor: Gelbman, Alon Coautor: ; Maoz, Darya COTA(S): RE-1253
18.		Community-based cultural tourism: issues, threats and opportunities / Noel B. Salazar Autor: Salazar, Noel B. COTA(S): RE-926
19.		A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation / Jennifer C.H. Min Autor: Min, Jennifer C. H. COTA(S): RE-1193
20.		Day tour itineraries: Searching for the balance between commercial needs and experiential desires / Cora Un In Wong, Bob McKercher Autor: Cora, Un In Wong Coautor: ; Mckercher, Bob COTA(S): RE-1193