101.		Nature tourism trends in Australia with reference to the Greater Blue Mountains World Heritage Area / Nigel Hardiman and Shelley Burgin Autor: Hardiman, Nigel Coautor: ; Burgin, Shelley
102.		Impact of customer relationship management on customer satisfaction: the case of a budget hotel chain / Roya Rahimi and Metin Kozak Autor: Rahimi, Roya Coautor: ; Kozak, Metin
103.		Geographies of tourism development and planning / Jarkko Saarinen, Christian M. Rogerson and C. Michael Hall Autor: Saarinen, Jarkko Coautor: ; Rogerson, Christian Hall, Michael C.
104.		Enclavic tourism spaces: territorialization and bordering in tourism destination development and planning / Jarkko Saarinen Autor: Saarinen, Jarkko
105.		Multilevel analysis of the relationship between type of travel, online ratings, and management response: empirical evidence from international upscale hotels / Sai Liang, Markus Schuckert and Rob Law Autor: Liang, Sai Coautor: ; Schuckert, Markus Law, Rob
106.		Developing a holistic framework for analysis of destination management and/or marketing organizations: six Danish destinations / Matias Thuen Jorgensen Autor: Jorgensen, Matias Thuen
107.		The impacts of climate change on tourist mobility in mountain areas / Frederico Cavallaro [et al.] Resp- Sec.: Cavallaro, Federico Ciari, Francesco Nocera, Silvio Prettenthaler, Franz Scuttari, Anna
108.		Scenario planning for tourism management: a participatory and system dynamics model applied to the Galapagos Islands of Ecuador / Francesco Pizzitutti [et al.] Resp- Sec.: Pizzitutti, Francesco Walsh, Stephen J. Rindfuss, Ronald R. Gunter, Reck Quiroga, Diego Tippett, Rebecca Mena, Carlos F.
109.		The beach as a strategic element of governance for Spanish coastal towns / Josep-Francesc Valls [et al.] Resp- Sec.: Valls, Josep-Francesc Rucabado, Josep Sardà, Rafael Parera, Antoni
110.		A framework of memory management and tourism experiences / Vincent Wing Sun Tung [et al.] Resp- Sec.: Tung, Vincent Wing Sun Lin, Pearl Hanquin, Qiu Zhang Zhao, Aimin