A service conundrum : can outstanding service be too good? / Kate Walsh
Winter sports in North America / Helga Loverseed
Comércio e distribuição : os centros comerciais no horizonte 2010 / Margarida Melo, Merícia Gouveia, Teresinha Duarte
COTA(S): 8538
Commerce et loisirs : des fiançailles à consommer! / Emmanuel Mongon
The impact of product category risk on service satisfaction evalutions / Anna Mattila
Original culture in the development of contemporary tourism / Darko Vlahovi
Volitional degrees of gambling behaviors / Haemoon Oh, Cathy H. C. Hsu
Repeaters' behavior at two distinct destinations / Metin Kozak
An updated model of travel and tourism purchase-consumption systems / Arch G. Woodside, Robert I. King
Restaurant tipping and service quality : a tenuous relationship / Michael Lynn
Service quality evaluation at events through service mapping / Donald Getz, Martin O'Neill, Jack Carlsen
Manger n'importe oú, n'import quand / François Bellanger
Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry / Tat Y. Choi, Raymond Chu
Commercial development and competitive environments: the museum sector in Scotland / John Lennon, Margaret Graham
Tourisme, sport et culture / Josep Kurtzman
Un touriste sous influence: analyse du processus d'achat des produits touristiques
Le voyage d'affaires, un marché de plus en plus exigeant: l'alliance de Protavel au réseau mondial TQ3 / Bruno Arbonel
Vendre la destination France via les agences de voyages: l'exemple du Var / Catherine Aiello
Assessing the travel-related behaviors of the mobility-disabled consumer / John Burnett, Heather Bender Baker
An examination of the determinants of entertainment vacationers' intentions to revisit / James F. Petrick, Duarte D. Morais, William C. Norman