Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu

Ali, Faizan; Hussain, Kashif; Ryu, Kisang

Journal of travel & tourism marketing. - Binghamton, 1996- , ISSN 1054-8408. - Vol. 34, n.º 4 - 6 (May - September 2017), p. 556 - 569

Hotéis; Complexos turísticos; Serviços hoteleiros; Satisfação dos consumidores