The experiences of summer visitors to cape rodney-okakari point (Goat Island) marine reserve, Auckland Zealand / Sharon M. Race, Mark B. Orams
Destination brand experience and visitor behavior: Testing a scale in the tourism context / Stuart J. Barnes, Jan Mattsson, Flemming Sørensen
Examining the Effects of Tourism Impacts on Satisfaction with Tourism between Native and Non-native Residents / Hui ‘Jimmy’ Xie, Jigang Bao, Deborah L. Kerstetter
Measuring quality of information services: combining mystery shopping and customer satisfaction research to assess the performance of tourist offices / Valeria Minghetti, Emilio Celotto
Perceived crime and violence: effects on winter migrants / Penny Simpson, Oliver Cruz-Milán, Justin Gressel
Segmenting festival visitors using psychological commitment / Jenny (Jiyeon) Lee, Gerard T. Kyle
Drivers of customer relationships in quick-service restaurants: the role of corporate social responsibility / Krist R. Swimberghe, Barbara Ross Wooldridge
The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan
Ainda temos muito espaço para crescer / Patrícia Afonso
The attractiveness of wellness destinations: an importance–performance–satisfaction approach / Diego R. Medina-Muñoz, Rita D. Medina-Muñoz