51.		Delighted or satisfied? Positive emotional responses derived from theme park experiences / Jianyu Ma [et al.] Resp- Sec.: Ma, Jianyu Scott, Noel Jun, Gao Peiyi, Ding
52.		Impact of customer relationship management on customer satisfaction: the case of a budget hotel chain / Roya Rahimi and Metin Kozak Autor: Rahimi, Roya Coautor: ; Kozak, Metin
53.		Hotel attributes and consumer satisfaction: A cross-country and cross-hotel study / Guillaume Bodet, Valery Anaba and Patrick Bouchet Autor: Bodet, Guillaume Coautor: ; Anaba, Valery Bouchet, Patrick
54.		Relationships among perceived value, satisfaction, and loyalty: community-based ecotourism in Korea / Kyung-Hee Kim, Duk-Byeong Park Autor: Kim, Kyung-Hee Coautor: ; Park, Duk-Byeong
55.		Multilevel analysis of the relationship between type of travel, online ratings, and management response: empirical evidence from international upscale hotels / Sai Liang, Markus Schuckert and Rob Law Autor: Liang, Sai Coautor: ; Schuckert, Markus Law, Rob
56.		Role of food neofilia in food market tourists' motivational construct: the case of La Boqueria in Barcelona, Spain / Darko Dimitrovski and Montserrat Crespi-Vallbona Autor: Dimitrovski, Darko Coautor: ; Crespi-Vallbona, Montserrat
57.		Service failure of intermediary service: impact of ambiguous locus of control / Bo Youn Lee and David A. Cranage Autor: Lee, Bo Youn Coautor: ; Cranage, David A.
58.		Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu Autor: Ali, Faizan Coautor: ; Hussain, Kashif Ryu, Kisang
59.		The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety / Hyoungeun Moon, Hae Jin and Heesup Han Autor: Moon, Hyoungeun Coautor: ; Yoon, Hae Jin Han, Heesup
60.		Modelling the relationship between attribute satisfaction, overall satisfaction, and behavioural intentions in Australian ski resorts / John Hall, Barry O'Mahony and John Gayler Autor: Hall, John Coautor: ; O'Mahony, Barry Gayler, John