Sport! Tourism! Culture! / Joseph Kurtzman
Flysat: an index of consumer satisfaction with service offering in the airline industry / Philemon Oyewole
Measurement and management issues in customer satisfaction research: review, critique and research agenda / Atila Yuksel, Fisun Yuksel
The measurement of perceived differences in service quality - the case of health spas in Slovenia / Boris Snoj, Damijan Mumel
The science and practice of persuasion / Robert B. Cialdini, Noah J. Goldstein
IV IV Jornadas técnicas de gestão dehotelaria e turismo / Universidade Internacional
Brand extension and customer loyalty: evidence from the lodging industry / Weizhong Jiang, Chekitan S. Dev, Vithala R. Rao
The influence of selected behavioral and economic variables on perceptions of admission price levels / Seong-Seop Kim, John L. Crompton
Swiss travel market - aspects of consumer behaviour in an aging travel market / Thomas Bieger, Christian Laesser
Small-scale event sport tourism: fans as tourists / Heather J. Gibson,Cynthia Willming, Andrew Holdnak
Examining welcome center visitors' travel and information behaviors: does location of centers or residency matter? / Lori Pennington-Gray, Christine Vogt
The art and science of customer choice modeling: reflections, advances, and managerial implications / Rohit Verma, Gerhard Plaschka
Individualism/collectivism as a moderating factor to the self-image congruity concept / Stephen W. Litvin, Goh Hwai Kar
The adoption of electronic commerce in the purchase of leisure travel components / Miguel moital, Roger Vaughan, Jonathan Edwards
La imagen com factor clave del comportamiento del turista / Anahí González Morante, Isabel Sánchez García, Silvia Sanz Blas
Destination loyalty: consumers' economic behavior / Joaquín Alegre, Catalina Juaneda
A escolha do destino turístico a visitar - motivos da visita a áreas protegidas / Maria João Carneiro, Carlos Costa, John Crompton
Representing protected areas: a critical discourse analysis of tourism destination building in a Greek travel magazine / Anastasia G. Stamou, Stephanos Paraskevopoulos
Australia - the Asia and the Pacific intra-regional outbound series / World Tourism Organization
Hong Kong - the Asia and Pacific intra-regional outbound series / World Tourism Organization