401.		Flysat: an index of consumer satisfaction with service offering in the airline industry / Philemon Oyewole Autor: Oyewole, Philemon
402.		Measurement and management issues in customer satisfaction research: review, critique and research agenda / Atila Yuksel, Fisun Yuksel Autor: Yüksel, Atila Coautor: ; Yüksel, Fisun
403.		The measurement of perceived differences in service quality - the case of health spas in Slovenia / Boris Snoj, Damijan Mumel Autor: Snoj, Boris Coautor: ; Mumel, Damijan
404.		The science and practice of persuasion / Robert B. Cialdini, Noah J. Goldstein Autor: Cialdini, Robert B. Coautor: ; Goldstein, Noah J.
405.		Selecting tourist traffic by demarketing / M. A. Clements Autor: Clements, M. A.
406.		Olympulse VI : a post-event assessment of resident reaction to the XV olympic winter games / J.R. Brent Ritchie, Marcia Lyons Autor: Ritchie, J. R. Brent Coautor: ; Lyons, Marcia
407.		Rejuvenating holiday resorts - a spanish case study / Simon Curtis Autor: Curtis, Simon
408.		Une société de consommation recomposée / Robert Rochefort Autor: Rochefort, Robert
409.		Cinq tendances, quatre faits porteurs d'avenir : les principaux déterminants de la demande tourisitque des Français à l'horizon 2005 / Vincent Pacini Autor: Pacini, Vincent
410.		Learning about tourists from conversations: the over-55s in Majorca / Chris Ryan Autor: Ryan, Chris