The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests: The mediating role of consumption emotions / Lujun Su, Scott R. Swanson and Xiaohong Chen

LuJun, Su; Swanson, Scott R.; Xiaohong, Chen

Journal of travel & tourism marketing. - Binghamton, 1996- , ISSN 1054-8408. - Vol. 33, Suplemento 1 (2016), p. S88 - S102

Hotéis; Qualidade; Justiça; Clientela turística; Comportamento; Comportamento do consumidor; Comportamento turístico