21.		The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.] Resp- Sec.: Chen, Mengyuan Yijing, Lu Yan, Li Xing, Zhou Weiwen, Li COTA(S): RE-1268
22.		Online destination image: comparing national tourism organisation's and tourists' perspectives / Athena H. N. Mak Autor: Mak, Athena H. N. COTA(S): RE-1193
23.		Multi-dimensional price elasticity for leisure and business destinations in the low-cost air transport market: evidence from easyJet / Chiara Morlotti [et al.] Resp- Sec.: Morlotti, Chiara Cattaneo, Mattia Malighetti, Paolo Redondi, Renato COTA(S): RE-1193
24.		Antecedents and consequences of managerial behavior in agritourism / Kyungrok Doh, Sangwon Park and Dae-Young Kim Autor: Kyung-Rok, Doh Coautor: ; Park, Sangwon Dae-Young, Kim COTA(S): RE-1193
25.		Determinants of island tourism development: The example of Dachangshan Island / Jun Yang [et al.] Resp- Sec.: Jun, Yang Yuting, Ge Quansheng, Ge Jianchao, Xi Xueming, Li COTA(S): RE-1193
26.		Tourism crisis management: Can the Extended Parallel Process Model be used to understand crisis responses in the cruise industry / Bingjie Liu, Lori Pennington-Gray, Janice Krieger Autor: Bingjie, Liu Coautor: ; Pennington-Gray, Lori Krieger COTA(S): RE-1193
27.		Mapping time series into networks as a tool to assess the complex dynamics of tourism systems / Rodolfo Baggio, Ruggero Sainaghi Autor: Baggio, Rodolfo Coautor: ; Sainaghi, Ruggero COTA(S): RE-1193
28.		Modified importance-performance analysis for evaluating tourism businesses strategies: comparison of Slovenia and Serbia / Larry Dwyer [et al.] Resp- Sec.: Dwyer, Larry Armenski, Tanja Cvelbar, Ljubica Knezevic Dragicevic, Vanja Mihalic, Tanja COTA(S): RE-1610
29.		Tourism innovation in the global South: evidence from the Western Cape, South Africa / Irma Booyens and Christian M. Rogerson Autor: Booyens, Irma Coautor: ; Rogerson, Christian COTA(S): RE-1610
30.		Destination performance: introducing the utility function in the mean-variance space / Linjia Zhang, Laurent Botti and Sylvain Petit Autor: Linjia, Zhang Coautor: ; Botti, Laurent Petit, Sylvain COTA(S): RE-1193