Airport-restaurant service quality in Hong Kong : an application of Servqual / Vicent C. S. Heung, M. Y. Wong, Hailin Qu

AUTOR(ES): Heung, Vincent C. S.; Wong, M. Y.; Qu, Hailin

PUBLICAÇÃO: [S.l.: s.n.]

IN: Cornell Hotel and Restaurant Administration Quartely. - Ithaca. - Vol. 41, nº3 (June 2000), p. 86.96; RE-1268

ASSUNTOS: Aeroportos; Restaurantes; Qualidade; Estudos de caso; Hong Kong