Hospitality and tourism online reviews: recent trends and future directions / Markus Schuckert, Xianwei Liu, Rob Law
COTA(S): RE-1562
Toward a new marketing science for hospitality managers / Gerald Zaltman, Jerry Olson, James Forr
COTA(S): RE-1268
Moderating effects of tourists' novelty-seeking tendencies on the relationship between satisfaction and behavioral intention / Sungsoo Kim and Heeyoung Kim
COTA(S): RE-1831
How customer experience affects the customer-based brand equity for tourism destinations / Yan Yang, Xiaoming Liu, Jun Li
Critical in-flight and ground-service factors influencing brand prestige and relationships between brand prestige, well-being preceptions, and brand loyalty: first-class passengers / Young-joo Ahn, Insin Kim, Sunghyup Sean Hyun
Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel / Frank C. Pan
COTA(S): RE-1193
Como é que a tecnologia alterou o panorama para os hoteleiros : Tendências Last-Minute / Heather Leisman
COTA(S): RP-1826
Sticktion: assessing memory for the customer experience / Kathryn A. LaTour, Lewis P. Carbone
COTA(S): RE- 1268
Effect of Consumption Emotion on Hotel and Resort Spa Experience / Ada S. Lo, Corrine Wu
Overseas travelers’ decision formation for airport-shopping behavior / Heesup Han, Wansoo Kim, Sunghyup Sean Hyun