Impact of CRM implementation on hotel efficiency: evidence from the Slovenian hotel sector / Alexander Josiassen, A. George Assaf, Ljubica Knežvevic
COTA(S): RE-1822
Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance / Ursula S. Grissemann, Nicola E. Stokburger-Sauer
COTA(S): RE-1193
De um lado ao outro do Oceano / Ana Paula Laborinho
COTA(S): 15192-I; 15192-II
Guest-to-guest interaction on board cruise ships: Exploring social dynamics and the role of situational factors / Alexis Papathanassis
Assessing tourism development from Sen's capability approach / Robertico Croes
COTA(S): Re-111
Two micro-models of tourism capitalism and the (re)scaling of state–business relations / Hilal Erkus-Ozturk, Pieter Terhorst
COTA(S): RE-1775