Emotional encounters of Chinese tourists to Japan / Mingjie Ji, Mimi Li and Cathy H. C. Hsu
COTA(S): RE-1562
Reconfiguring Chinese cultural values and their tourism implications / Cathy H. C. Hsu, Songshan (Sam) Huang
COTA(S): RE-1193
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks