How access transport mode to a World Heritage City affects visitors' experienced quality / Juan Carlos Martin [et al.]
There is no fuzziness when it comes to measuring service quality in national parks / Melville Saayman, Juan Carlos Martín and Concepción Román
Hotel attributes: asymmetries in guest payments and gains - a stated preference approach / Concepción Román and Juan Carlos Martín
Using fuzzy number for measuring quality of service in hotel industry / Juan Manuel Benítez, Juan Carlos Martín, Concepción Román