Indispensable, expendable, or irrelevant? Effects of job insecurity on the employee reactions to perceived outsourcing in the hotel industry / Pablo Zoghbi-Manrique-de-Lara, Jyh-Ming Ting-Ding and Rita Guerra-Báez
COTA(S): RE-1268
Hotel Guests’ Responses to Service Recovery: How Loyalty Influences Guest Behavior / Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana
A justice framework for understanding how guests react to hotel employee (mis)treatment / Pablo Zoghbi-Manrique-de-Lara, Teresa Aguiar-Quintana, Miguel A. Suárez-Acosta
COTA(S): RE-1193