Flysat: an index of consumer satisfaction with service offering in the airline industry / Philemon Oyewole
Measurement and management issues in customer satisfaction research: review, critique and research agenda / Atila Yuksel, Fisun Yuksel
The measurement of perceived differences in service quality - the case of health spas in Slovenia / Boris Snoj, Damijan Mumel
The science and practice of persuasion / Robert B. Cialdini, Noah J. Goldstein
Selecting tourist traffic by demarketing / M. A. Clements
Olympulse VI : a post-event assessment of resident reaction to the XV olympic winter games / J.R. Brent Ritchie, Marcia Lyons
Rejuvenating holiday resorts - a spanish case study / Simon Curtis
Une société de consommation recomposée / Robert Rochefort
Cinq tendances, quatre faits porteurs d'avenir : les principaux déterminants de la demande tourisitque des Français à l'horizon 2005 / Vincent Pacini
Learning about tourists from conversations: the over-55s in Majorca / Chris Ryan