Destination evaluation: the role of prevous travel experience and trip characteristics / Pamela A. Weaver, karin Weber, Ken W. McCleary
Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks