Competitive importance-performance analysis of an Australian wildlife park / Ross H. Taplin
Business diversification in the hotel industry: a comparative advantage analysis / Chia-Yu Yeh, Chiang-Ming Chen, Jin-Li Hu
Leadership through service: An exploratory study of the leadership styles of tour leaders / Jehn-Yih Wong, Wen-Hwa Lee
Handbook on tourism product development / World Tourism Organization, European Travel Commission
Risks and benefits of outsourcing hotel operations: a comparison between Scotland and Taiwan / Tomás F.Espino-Rodríguez, Pei Chun Lai, Tom Baum
Working the skies: Changing representations of gendered work in the airline industry, 1930–2011 / Tom Baum
Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement / Seohui Han [et al]
Do Immigrants Enhance International Trade in Services? The Case of US Tourism Services Exports / Bedassa Tadesse, Roger White
OECD tourism papers - green innovation in tourism services / OCDE
Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services / Liyin Jin, Yanqun He, Haiyan Song
An empirical investigation of consumers’ preferences about tourism services in indian context with special reference to state of Himachal Pradesh / Vikas Gautam
Tourist experience and Wetland parks: A case of Zhejiang, China / Wanfei Wang
The Place Identity – Performance relationship among tourism entrepreneurs: A structural equation modelling analysis / Rob Hallak, Graham Brown, Noel J. Lindsay
Relationship between HEXACO personality factors and emotional labour of service providers in the tourism industry / Hae-Kyung Sohn, Timothy Jeonglyeol Lee
How Far does Overall Service Quality of a Destination Affect Customers' Post-Purchase Behaviours? / Luiz Moutinho, Tahir Albayrak, Meltem Caber