If you have their minds, will their bodies follow? Factors effecting customer loyalty in a ski resort setting / John S. Clark, Jill K. Maher
How affective commitment boosts guest loyalty (and promotes frequent-guest programs) / Anna S. Mattila
Safeguarding your customers: the guest's view of hotel security / Julie Feickert [et al.]
Understanding customer-derived value in the timeshare industry / Beverley Sparks, Ken Butcher, Grace Pan
Using childhood memory elicitation to gain insights into a brand at a crossroads: the in-n-out burger situation / Kathryn A. Braun-Latour, Michael S. Latour
An examination of whitewater boaters' expectations: are pre-trip and post-trip measures consistent? / Shannon Dickson, Troy E. Hall
The changing travel behaviour of Austria's ageing population and its impact on tourism / Claudia Möller, Klaus weiermair, Eva wintersberger
There is a market for destination information brochures - but is there a future / Christian Laesser
Creative tourism in destination development / Kaija Lindroth, Jarmo Ritalahti, Tuovi Soisalon-Soininen
Integrating sustainability into business : a management guide for responsible tour operations / Xavier Font, Janet Cochrane; United Nations Environment Programme