101.		Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: a PLS impact-asymmetry analysis / Ivan Ka Wai Lai and Michael Hitchcock Autor: Lai, Ivan Ka Wai Coautor: ; Hitchcock, Michael COTA(S): RE-1193
102.		Product diversification and property performance in the urban lodging market: the relationship and its moderators / Yang Yang, Yang Cao and Li-Ting (Grace) Yang Autor: Yang, Yang Coautor: ; Yang, Cao Li-Ting, (Grace) Yang COTA(S): RE-1193
103.		Impact of quality on estimations of hotel efficiency / Marta Arbelo-Pérez, Antonio Arbelo and Pilar Pérez-Gómez Autor: Arbelo-Pérez, Marta Coautor: ; Arbelo, Antonio Pérez-Gómez, Pilar COTA(S): RE-1193
104.		Assessing the effectiveness of empowerment on service quality: a multi-level study of Chinese tourism firms / Meizhen Lin, Xiaoyi Wu and Qian Ling Autor: Meizhen, Lin Coautor: ; Xiaoyi, Wu Qian, Ling COTA(S): RE-1193
105.		Vicious advice: analyzing the impact of TripAdvisor on the quality of restaurants as part of the cultural heritage of Venice / Andrea Ganzaroli, Ivan De Noni and Peter van Baalen Autor: Ganzaroli, Andrea Coautor: ; Noni, Ivan De Baalen, Peter van COTA(S): RE-1193
106.		Tourism small and medium enterprise management practices and firm performance / Kalsitinoor Set, Frank W. Agbola and Amir Mahmood Autor: Set, Kalsitinoor Coautor: ; Agbola, Frank W. Mahmood, Amir COTA(S): RE-1831
107.		An exploratory examination of service quality attributes in the ecotourism industry / Joowon Ban, Rooma Roshnee Ramsaran Autor: Ban, Joowon Coautor: ; Ramsaran, Rooma Roshnee COTA(S): RE-1562
108.		The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels / Mohamed A. Abou-Shouk and Gamal S. Khalifa Autor: Abou-Shouk, Mohamed Coautor: ; Khalifa, Gamal S. COTA(S): RE-1562
109.		Renouveau des lieux de transit / Sylvie Landriève [et al.] Resp- Sec.: Landrière, Sylvie Gay, Christophe Guihéry, Laurent Hakimi, Nassima Ballerat, Gilles Nougarède, Antoine Oudin, Nicolas Branchereau, Julie Jankel, Stéphanie Richet, Véronique Desclos, Cécile Bélie, Patrice Avice, Franck Bénezet, Marie-Caroline Largier, Alexandre COTA(S): RE-410
110.		La révolution des services de conciergerie / Nicolas Donnève [et al.] Resp- Sec.: Donnève, Nicolas Bastoni, Roger Eugène, Julie Pollet, Mathieu Bidault, Marylou Nkounkou, Romain Sala, Maya Brunel, Julien Patin, Clothilde Cerceau, Benoît Blanc, Claude Maincent, Thierry Barbe, Alexandre Boerio, Laure de Martin, Nicolas Michel, Marjorie Pechcontal, Sylvain Darrieutort, Sabine Pargue, Hervé Crovisier, Pierre-Julien Cipriano, Piero Cluzeau, Alexandra Origet du COTA(S): RE-410