Tip-collection strategies, service guarantees, and consumer evaluations of group package tours / Sheng-Hshiung Tsaur, Chih-Hung Wang
COTA(S): RE-111
Exploring tour guiding styles: the perspective of tour leader roles / Sheng-Hshiung Tsaur and Hisiu-Yu Teng
COTA(S): RE-1193