Luxury cruise travelers: other customer perceptions / Sunghyup Sean Hyun, Heesup Han
The role of airline travelers’ pre-recovery emotions during the service recovery process / Davoud Nikbin [et al.]
An integration of cognitive appraisal theory and script theory in the luxury cruise sector: the bridging role of recollection and storytelling / Aikaterini Manthiou, Juhee Kang and Sunghyup Sean Hyun