1.		Best practices in service quality / Cathy A. Enz, Judy Siguaw Autor: Enz, Cathy A. Coautor: ; Siguaw, Judy
2.		Revisiting the best of the best: innovations in hotel pratice / Cathy A. Enz, Judy A. Signaw Autor: Enz, Cathy A. Coautor: ; Siguaw, Judy A.