Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park / John S. Akama, Damiannah Mukethe Kieti
Understanding european tour operators' control on accommodation companies: an empirical evidence / Rita D. Medina-Muñoz, Diego R. Medina-Muñoz, Juan M. García-Falcón
Adapting Herzberg: a conceptualization of the effects of hygiene and motivator attributes on perceptions of event quality / John L. Crompton
Service quality in Cretan accommodations: marketing strategies for the UK holiday market / Yuksel Ekinci, Popi Prokopaki, Cihan Cobanoglu
La culture alimentaire française, une richesse à faire partager / Jean-Pierre, Philip Mclaughlin, Laurence Tibère
Backpackers in the northern territory of Australia: motives, behaviours and satisfactions / Asad Mohsin, Chris Ryan
The baltic states: how to create a new tourism image? / Riina Lõhmus
New perspectives of satisfaction research in tourism destinations / Matthias Fuchs, Klaus Weiermair
Relatório do inquérito ao grau de satisfação
Alternate measurement approaches to recreational customer satisfaction: satisfaction-only versus gap scores / Robert C. Burns, Alan R. Graefe, James D. Absher
Comentary on loyalty: a strategic commitment / Stowe Shoemaker, John Bowen
Customer satisfaction: applying concepts to industry-wide measures / Jonathan Barsky, Leonard Nash
Determining hiking experiences in nature-based tourist destinations / Prem Chhetri, Colin Arrowsmith, Mervyn Jackson
O produto turismo de natureza na óptica da distribuição / Birgit Rettig
Estudo de marketing turístico e plano de comunicação de Guimarães : Património Mundial em Comunicação / Câmara Municipal de Guimarães; promotores ADRAVE, Zona de Turismo de Guimarães
Estudo de marketing turístico e plano de comunicação do Ave / ADRAVE
Examining the mediating role of festival visitors' satisfaction in the relationship between service quality and behavioral intentions / Shu Tian Cole, Steven F. Illum
La imagen com factor clave del comportamiento del turista / Anahí González Morante, Isabel Sánchez García, Silvia Sanz Blas
Influência dos recursos humanos na qualidade dos serviços de restauração: caso do Alto Minho / Maria Flora Matos
Growing older: tourism and leisure behaviour of older adults / Ian Patterson