First-class in-flight services and advertising effectiveness: Antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry / Seontaik Kim, Insin Kim and Sunghyup Sean Hyun
COTA(S): RE-1562
Hospitality service innovations in private clubs / Praneet Randhawa, [et al.]
COTA(S): RE-1268
A model of brand prestige formation in the casino industry / Jinsoo Hwang and Heesup Han
Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.]
The critical sucess factors for travel application service provider evaluation and selection by travel intermediaries / Sheng-Wei Lin
COTA(S): RE-1193
Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts / Ye Zhang, Shu Tian Cole
The evolution of expectations of and attitudes toward online travel agencies over time / Hong-Youl Ha and Swinder Janda
Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy / Ragib Lochan Dhar
Performing: Hotel room attendants' employment experiences / Sandra Kensbock [et al.]
COTA(S): RE-1253
A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-dimensional importance-performance analysis / Ivan Ka Wai Lai, Michael Hitchcok