1.		Competitive importance-performance analysis of an Australian wildlife park / Ross H. Taplin Autor: Taplin, Ross H.
2.		Business diversification in the hotel industry: a comparative advantage analysis / Chia-Yu Yeh, Chiang-Ming Chen, Jin-Li Hu Autor: Chia-Yu, Yeh Coautor: ; Chiang-Ming, Chen Jin-Li, Hu
3.		Leadership through service: An exploratory study of the leadership styles of tour leaders / Jehn-Yih Wong, Wen-Hwa Lee Autor: Jehn-Yih, Wong Coautor: ; Wen-Hwa , Lee
4.		Handbook on tourism product development / World Tourism Organization, European Travel Commission Col.autor: OMT Co col. autor: ETC
5.		Risks and benefits of outsourcing hotel operations: a comparison between Scotland and Taiwan / Tomás F.Espino-Rodríguez, Pei Chun Lai, Tom Baum Autor: Espino-Rodriguez, Tomás F. Coautor: ; Pei, Chun Lai Baum, Tom
6.		Working the skies: Changing representations of gendered work in the airline industry, 1930–2011 / Tom Baum Autor: Baum, Tom
7.		Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement / Seohui Han [et al] Resp- Sec.: Seohui, Han Han, Seonok (Sunny) Yang, Ilsun Seunghee, Baek
8.		Do Immigrants Enhance International Trade in Services? The Case of US Tourism Services Exports / Bedassa Tadesse, Roger White Autor: Tadesse, Bedassa Coautor: ; White, Roger
9.		OECD tourism papers - green innovation in tourism services / OCDE Data Publicação: 2012 Col.autor: OCDE
10.		Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services / Liyin Jin, Yanqun He, Haiyan Song Autor: Liyin, Jin Coautor: ; Yanqun, He Haiyan, Song