1.		An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers / Aron O'Cass, Phyra Sok Autor: O'Cass, Aron Coautor: ; Sok, Phyra
2.		The impact of innovation on firms' performance: an analysis of the hotel sector in Majorca / María Tugores, Dolores García Autor: Tugores, María Coautor: ; Dolores, García
3.		An analysis of Spanish hotel efficiency / Manuel Angel Fernández, Rafael Becerra Autor: Angel Fernández, Manuel Coautor: ; Becerra, Rafael
4.		The effect of tourism clusters on U.S. hotel performance / Angel Peiró-Signes [et al.] Resp- Sec.: Peiró-Signes, Angel Segarra-Oña, María-del-Val Miret-Pastor, Luis Verma, Rohit
5.		Construction and application of CAA model for intelligent tourism / Min Wei Autor: Min, Wei
6.		How customer experience affects the customer-based brand equity for tourism destinations / Yan Yang, Xiaoming Liu, Jun Li Autor: Yan, Yang Coautor: ; Xiaoming, Lui Jun, Li
7.		L'accueil à l'heure du numérique / Jeam-Alain Pigearias [et al.] Resp- Sec.: Pigearias, Jean-Alain Cinotti, Yves Leroux, François-Xavier Petit, François Pouletty, Christine CIOMEI, Florence Belouar, Mathieu Mouchard, Jean-Denis Saffon, Philippe Marsac, Corentin Daubon, Mathieu Soubaigné, Jean-Baptiste Chotard, Antoine Grivel, Franck Mur, Sébastien Occelli, Olivier Dumas, Cédric Baume, Renaud de La Maxence, Dislaire Guillet, Xavier
8.		Turismo accesible en las ciudades património de la humanidade de España / Comisión de Património y Ciudade del Grupo Ciudades Património de la Humanidad de España Col.autor: Comisión de Património y Ciudade del Grupo Ciudades Património de la Humanidad de España
9.		La desserte touristique de château d' Écouen. Un enjeu pour sa fréquentation / Aline Lunven Autor: Lunven, Aline
10.		Communication richness: Why some guest complaints go right to the top-and others do not / Alex M. Susskind Autor: Susskind, Alex M.