1.		Spatial distribution and the agglomeration performance of high-star hotels / Min Wei Autor: Min, Wei
2.		Communication is key: The interaction of emotional labor strategies on hotel supervisors' turnover intentions in China / Shi Xu, Larry R. Martinez and Qin Lv Autor: Shi, Xu Coautor: ; Martinez, Larry R. Qin, Lv
3.		Impact of customer relationship management on customer satisfaction: the case of a budget hotel chain / Roya Rahimi and Metin Kozak Autor: Rahimi, Roya Coautor: ; Kozak, Metin
4.		Hotel attributes and consumer satisfaction: A cross-country and cross-hotel study / Guillaume Bodet, Valery Anaba and Patrick Bouchet Autor: Bodet, Guillaume Coautor: ; Anaba, Valery Bouchet, Patrick
5.		Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu Autor: Ali, Faizan Coautor: ; Hussain, Kashif Ryu, Kisang
6.		The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels / Mohamed A. Abou-Shouk and Gamal S. Khalifa Autor: Abou-Shouk, Mohamed Coautor: ; Khalifa, Gamal S.
7.		Wich hotel guest segments reuse towels? Selling sustainable tourism services through target marketing / Lujubica Knezevic Cvelbar, Bettina Grün and Sara Dolnicar Autor: Cvelbar, Ljubica Knezevic Coautor: ; Grün, Bettina Dolnicar, Sara
8.		The influence of trust perceptions on German tourists' intention to book a sustainable hotel: a new approach to analysing marketing information / Sindhuri Ponnapureddy [et al.] Resp- Sec.: Ponnapureddy, Sindhuri Priskin, Julianna Ohnmacht, Timo Vinzenz, Friederike Wirth, Werner
9.		A green shadow: the influence of hotel customers' environmental knowledge and concern on green marketing skepticism and behavioral intentations / Donghwan Yoon and Rachel J. C. Chen Autor: Yoon, Donghwan Coautor: ; Chen, Rachel J. C.
10.		Especial hotéis & resorts / Dir. António Gil Machado Autor: Machado, António Gil