1.		The roles of quality and intermediary constructs in determining festival attendees' behavioral intention / So Yon Lee, James F. Petrick, John Crompton Autor: So, Yon Lee Coautor: ; Petrick, James F., co-autor Crompton, John, co-autor COTA(S): RE-111
2.		The effect of tourism services on travelers' quality of life / Janet D. Neal Muzaffer Uysal, M. Joseph Sirgy Autor: Neal, Janet D. Coautor: ; Uysal, Muzaffer, co-autor Sirgy, M. Joseph, co-autor COTA(S): RE-111
3.		Perception and attitude of Hong Kong hotel guest-contact employees towards tourists from Mainland China / Sylvester Yeung, Cherry Leung Autor: Yeung, Sylvester Coautor: ; Leung, Cherry, co-autor COTA(S): RE-1610
4.		Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector / Senga Briggs, Jean Sutherland, Siobhan Drummond Autor: Briggs, Senga Coautor: ; Sutherland, Jean Drummond, Siobhan COTA(S): RE-1193
5.		Perceptions of chinese hotels / Chris Ryan, Gu Huimin Autor: Ryan, Chris Coautor: ; Huimin, Gu, co-autor COTA(S): RE-1268
6.		Destination evaluation: the role of prevous travel experience and trip characteristics / Pamela A. Weaver, karin Weber, Ken W. McCleary Autor: Weaver, Pamela A. Coautor: ; Weber, Karin, co-autor McCleary, Ken W., co-autor COTA(S): RE-111
7.		La calidad es rentable : Conferencia sobre Turismo de Ocio y Protección al consunidor en el Mediterráneo / Centro Europeo del Consumidor en España; OMT, Secretaría General de Turismo Data Publicação: Outubro 2007 Col.autor: Centro Europeu do Consumidor en España Co col. autor: OMT Espanha. Secretaría General de Turismo. COTA(S): 12609
8.		The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality / Eileen A. Wall, Leonard L. Berry Autor: Wall, Eileen A. Coautor: ; Berry, Leonard L., co-autor COTA(S): RE-1268
9.		The development of an e-travel service quality scale / Chuaang-Iuan Ho, Yi-Ling Lee Autor: Chaang-Iuan, Ho; Yi-Ling, Lee COTA(S): RE-1193
10.		Enhancing Singapore travel agencies' customer loyalty: an Empirical investigation of customers' behavioural intentions and zones of tolerance / Antonio Lobo, Alex Maritz, Subhash Mehta Autor: Lobo, Antonio Coautor: ; Maritz, Alex, co-autor Mehta, Subhash, co-autor COTA(S): RE-1610