Bussaco : Palace hotel / Jorge Tavares da Silva, Norma Stanway; fotog. Jacques Maréchal
COTA(S): 6568.01; 6568.01.a; 6568.01-A; 6568.01-A-a
Lisboa : guía de Lisboa Expo'98 / colab. Susie Boulton
COTA(S): 6689
Lisboa : o guia de Lisboa / colab. Susie Boulton
COTA(S): 6689-A
Lisbon : Lisbon guide Expo'98 / colab. Susie Boulton
COTA(S): 6689-B
Manual of travel agency practice / Gwenda Syratt
COTA(S): 6569; Manual of Travel 338.48 SYR MAN
Grande hotel da Figueira / António Jorge Lé
COTA(S): 6378
United Nations environment programme / Suvit Yodmani
Portugal / colab. Martin Symington
COTA(S): 6803
La nouvelle classification des hôtels : normes 2000 / Société suissedes hôteliers
COTA(S): 6842
Hotéis de charme na tradição portuguesa / Hotéis de Charme Portugal
COTA(S): 6928
Manual do consumidor / Direcção-Geral do Turismo
COTA(S): 7265; 338.48 DGT MAN
Hotel marketing: marketing planning in the canadian hotel industry / Don Anderson
La gestion intégrée de la qualité : le cas d'une PME innovatrice / Staffan Ebenfelt
Yield management : applications to air transport and other service industries / Sylvain Daudel, Georges Vialle
COTA(S): 7101
Qualidade e satisfação do cliente: apresentação do caso prático do hotel Sheraton Lisboa / Armando dos Santos Diaz
The international hotel industry : corporate strategies and global opportunities / Murray Bailey
COTA(S): 7448
Implementing yield management in small and medium sized hotels: an investigation of obstacles and success factors in Florence hotels / Sara Luciani
Code de pratiques sur les relations hotels [[et] agences de voyages] / Association Internationale de l'Hotelerie, Federation Universelle des Associations d'Agences de Voyages
COTA(S): 7548
Code de Conduite / Groupement des Unions Nationales des Agences et Organisateurs de Voyages de l'UE, Confédération des Associations Nationales des Hôtels, Restaurants, Cafés et Établissements Similaires de l'UE et de l'EEE
COTA(S): 7549
Interior environments for all / Denis Handy