Implementing a balanced-scorecard approach to managing hotel operations : the case of white lodging services / Gregory A. Denton, Bruce White
Revenue management on the links : applying yield management to the golf-course industry / Sheryl E. Kimes
Successful relationships between hotels and agencies / Diego Medina-Munoz, Juan Manuel García-Falcón
Análisis de las competencias técnicas y genéricas de los gerentes de hoteles y restaurantes de distintas localizaciones turísticas de la Comunidad Valenciana / Núria Tordera [et al.]
Mondialisation de l' hôtellerie: mythe ou réalité? / François Benhamou
Tourists' perceptions of hotel frontline employees' questionable job-related behaviour / Simon Wong Chak Keung
Hotel room rate pricing strategy for market share in oligopolistic competition: eight-year longitudinal study of super deluxe hotels in Seoul / Kyoo Yup Chung
UK regional hotel transactions in the 1990s / Nick Dewbury
Selecting a hotel and determining salient quality attributes: a preliminary study of mature british travellers / Roger J. Callan, Lisa Bowman
An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers / Raymond K. S. Chu, Tat Choi