Ethics : communicating standards and influencing behavior / Betsy Stevens, Judi Brownell
The effect of employee uniforms on employee satisfaction / Kathy Nelson, John Bowen
Guia Expresso das pousadas : hotéis de sonho e restaurantes que valem a pena / Expresso
Hotels / Stephen Taylor
Designing hospitality properties / Josef Ransley, Hadyn Ingram
Development strategy and brand management / Martin Armitstead
Asset management / Arthur de Haast
Building design / Graham Seabrook
Building costs / Simon Rawlinson
Construction / Josef Ransley, Peter Davies