
61.		Sport! Tourism! Culture! / Joseph Kurtzman Autor: Kurtzman, Joseph
62.		Flysat: an index of consumer satisfaction with service offering in the airline industry / Philemon Oyewole Autor: Oyewole, Philemon
63.		Measurement and management issues in customer satisfaction research: review, critique and research agenda / Atila Yuksel, Fisun Yuksel Autor: Yüksel, Atila Coautor: ; Yüksel, Fisun
64.		The measurement of perceived differences in service quality - the case of health spas in Slovenia / Boris Snoj, Damijan Mumel Autor: Snoj, Boris Coautor: ; Mumel, Damijan
65.		The science and practice of persuasion / Robert B. Cialdini, Noah J. Goldstein Autor: Cialdini, Robert B. Coautor: ; Goldstein, Noah J.
66.		IV IV Jornadas técnicas de gestão dehotelaria e turismo / Universidade Internacional Data Publicação: 1992 Col.autor: Universidade Internacional COTA(S): 4811
67.		Brand extension and customer loyalty: evidence from the lodging industry / Weizhong Jiang, Chekitan S. Dev, Vithala R. Rao Autor: Jiang, Weizhong Coautor: ; Dev, Chekitan S. Rao, Vithala R.
68.		The influence of selected behavioral and economic variables on perceptions of admission price levels / Seong-Seop Kim, John L. Crompton Autor: Kim, Seong-Seop Coautor: ; Cropmton, John L.
69.		Swiss travel market - aspects of consumer behaviour in an aging travel market / Thomas Bieger, Christian Laesser Autor: Bieger, Thomas Coautor: ; Laesser, Christian
70.		Small-scale event sport tourism: fans as tourists / Heather J. Gibson,Cynthia Willming, Andrew Holdnak Autor: Gibson, J. Heather Coautor: ; Willming, Cynthia Holdnak, Andrew